We charge $5.00 per order for the continental USA and $20.00 elsewhere.
Orders are normally shipped within 2 -3 dyas by USPS or UPS.
If your product is damaged in transit or is defective in any way.
Call 408-252-9883, or send an e-mail for simple instructions to get a replacement delivered.
Your personal satisfaction is guaranteed for all purchases. If you are not satisfied with an item, you may exchange it or receive a refund for the merchandise within (30) days of the invoice date, provided all the terms defined in Directions for Returns are complied with.
Directions for Returns
Please email us with your name, the order confirmation number, and the reason for the return to obtain a Return Merchandise Authorization (RMA) number. Such RMA number is good for 10 days and must be written on the outside of the returning package. No returns will be accepted without an RMA number All returned products must be in the same condition that they were received and in the original packaging. Please hold on to all packaging, instruction manuals, etc. until you are sure that you are happy with the products you have purchased.
We reserve the right to replace damaged parts and not the entire product. Please note that return shipping charges are not included in the refund and it is your responsibility to pay for return shipping.
Hilltop Gifts reserves the right to change any or all the above terms without notice.